Refund policy

All Clearance items or seasonal(holiday themed items) are FINAL Sale. ALL SALES ARE FINAL ON EARRINGS, LEGGINGS, UNDERGARMENTS, HAIR ACCESSORIES (INCLUDING HATS, SOCKS AND EYEWEAR.) THIS IS FOR HYGENIC PURPOSES AND THERE WILL BE NO EXCEPTIONS ON THESE ITEMS. **All Monogrammed items are non-refundable and non-returnable.**

Exchanges
We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. We always have a huge selection of product and it moves very quickly!

Credit
All returned items are for STORE CREDIT ONLY, no refunds. Items must be received within 7 business days of receiving the order to get a store credit. Anything after that will not be accepted, and you will be responsible for shipping costs to get it back to you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.

Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken back and is solely up to Sweetz Boutique’s discretion. It must be in its original condition. If you believe you have received an item with a defect we must be contacted within 3 days of the date it was delivered to you in order for you to get a replacement. After the 3 days, there is nothing that we can offer you.
Once we receive returns they will be examined within 3-5 business days and at this time you will be issued a store credit in the price of the item(s) you sent back minus the shipping charges that were paid to get the items to you. We are not responsible for the return shipping charges, you will be responsible for that. Please note that all store credits will expire in 3 months.

All returns should be shipped/or dropped off:
Sweetz Boutique
8 Forsyth Street,
Thomasville NC 27360, United States.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

As always if you have questions, please let us know.